- Observation. Or lack of. You must be aware of people around you.
- Reading the road. Or looking ahead, it is not rocket science if you see a lorry in lane one and think 'will that car pull out to overtake?'
- Courtesy. This is one that seems to be lacking. If someone moves over, lets you out etc..Thank them with a raise of the hand. Also is you judge something wrong, acknowledge it, with a smile. Trust me it cools road rage in a flash!!!