Accidents

Bit fed up the last few days. Seems every day there has been an accident that has caused me to divert/be seriously delayed. It seems that as soon as there is any kind of accident the Motorway is shut without any thought to the chaos it causes. I know there has to be investigations but given the sheer volume of traffic perhaps it would be better to have some kind of fund that would pay the victims of such accidents, such as what happens with uninsured drivers.

A bit foggy

Well a much better day. On time getting in and on time getting home!! Only problem was the serious fog. I do wonder what people are thinking when they are driving. I even had one idiot who overtook me and then braked and swerved into lane two causing me to take avoiding action! and then got the hump when I flashed them!

CSQ

Customer Satisfaction questionnaires are the National Express way of obtaining customer feed back. They are supposed to be handed to every passenger on every journey.This is fine until you have regular passengers and those that are travelling on a return trip. 'We have already filled one in' is the reply. Anyway there is the talk of a bonus to the driver who have the most returned. So I ask all the passengers to fill them and if they feel strongly about them to put there comments in the comments box. I know companies want to know what their customers think but am sure there are better ways of doing this. An email sent a few days after the booking would be good.