A bit foggy

Well a much better day. On time getting in and on time getting home!! Only problem was the serious fog. I do wonder what people are thinking when they are driving. I even had one idiot who overtook me and then braked and swerved into lane two causing me to take avoiding action! and then got the hump when I flashed them!

CSQ

Customer Satisfaction questionnaires are the National Express way of obtaining customer feed back. They are supposed to be handed to every passenger on every journey.This is fine until you have regular passengers and those that are travelling on a return trip. 'We have already filled one in' is the reply. Anyway there is the talk of a bonus to the driver who have the most returned. So I ask all the passengers to fill them and if they feel strongly about them to put there comments in the comments box. I know companies want to know what their customers think but am sure there are better ways of doing this. An email sent a few days after the booking would be good.

A Long way home (again)

Yesterday I was looking forward to a nice easy drive up to London and a nice drive out to Street. How wrong I was. I arrived at the depot to be told 'serious RTC at J18-17 you will have to go through Wooton Basset' Ok not the end of the world and as I had no pick ups we arrived at Swindon only 20 mins late. As the running card allows about 20 min extra we arrived in Heathrow on time. However due to the RTC there were 3 coaches all with out of hours drivers. I only had 10 passengers on so was able to take a lot of the stranded passengers on to Victoria. Arrived in Victoria on time and unloaded the grateful (ish) passengers.
Had my tea and headed out to find my coach. This is the 502 due in a 1730, I did think he would be late so went over to ask the staff what was happening. 'you and your passengers along with the 501 and 509 are going out to Heathrow to meet yourcoach'. Great I get 40 minutes extra driving time. When we got to Heathrow there was no sign of the coach and took some time to find out what was going on. Turned out the coach had not arrived and we had to wait until 2025 to finally leave. Notified control that we would be doing 'drop off's only'. Arrived back in Bath at 0000 about 30 mins late.