The wrong bag

Bags are the main problem with this job. They are often heavy (very heavy) and bulky (why do people buy these?) I can see why Ryan Air places restrictions. No luggage means up to 20 mins off a journey time. However no luggage means no passengers, so you have to get on with. Most of our luggage goes to two places, Bath and Swindon or Heathrow and London. So most of the time you can have on in the rear locker and the other in the front. The rest for other minor stops can sit in the 'letter box' (the small locker in the middle) This means when you arrive at a stop you can off load the correct luggage and if you have some left there is a good chance someone has fallen asleep. Last week I had the 'Frome back' and had a Scania. These only have one large locker. This journey has a lot of stops and it can be difficult to keep the luggage separate. I always mark the loading chart so I know which stops have luggage. This saves me getting out all the time (yes I am lazy) This trip I only had a few bags so could not see the problem, until. We got to Trowbridge. Passengers got off and went to get their bags. 'Where is mine?' said the lady. My heart sank, this is worst feeling. It looked like someone had taken the wrong case. I contacted control, gave them all the details and obtained the ladies details. There is not much I can do but try and be as sympathetic as possible. Usually the bag will turn up when the other person realises their mistake. However when the left over luggage was checked it was found to contain some rather unpleasant material. I hope the gent will at least take the ladies case to a lost property office so she can get it back.