CSQ

Customer Satisfaction questionnaires are the National Express way of obtaining customer feed back. They are supposed to be handed to every passenger on every journey.This is fine until you have regular passengers and those that are travelling on a return trip. 'We have already filled one in' is the reply. Anyway there is the talk of a bonus to the driver who have the most returned. So I ask all the passengers to fill them and if they feel strongly about them to put there comments in the comments box. I know companies want to know what their customers think but am sure there are better ways of doing this. An email sent a few days after the booking would be good.