Luggage

Been on the 'Frome up' all week and 0445 in the morning so off to bed in a minute. I am always amazed by passengers. The last few days I have a few that have cases obviously over the 20Kg limit. This is not only the limit given by airlines but is also the limit given by health and safety executive. This means if a driver lifts over 20Kg and is injured he will possibly not be able to claim compensation. So I always ASK the passenger to load the bags to save my back. Two passengers had the hump but started to lift them and the handles broke off!! I cannot imagine what excess baggage charge they would get.