Bit of a quiet few days. Passenger numbers are up but with half term the roads are quiet. It is CSQ (customer satisfaction) week. This involves handing out questionnaires that passengers are supposed to fill in so that NX knows what passengers think. This again puts pressure on the driver who has been told to hand out one to a passenger who has already been given three that day!!!
Still I do my best and explain the situation and most people are happy to fill one in, again.
On another subject, I have noticed over the last week the number of people who seem to have total disregard for the rules of the road. These seem to the ones with the bikes covering all the lights and numberplate, the mobile phone user, the front fog light brigade and the ones that seem never to have driven before. Anyway this has been highlighted locally by this article.
1 comment:
CSQ's are a damned nuisance and from a statistical viewpoint are a bad footprint. Our manager has nagged for each driver to submit 55 completed CSQ's a week. Where do you put all those little blue pens?
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